Buy with total security in our online store.
To buy online you could view our entire collection with detailed information and without any commitment from your part.
You must be registered as a user to make online purchases. If you have any questions, we will be happy to provide assistance via e-mail at [email protected] or over the phone at +34 966980415.
Product prices include shipping. In case you include a delivery address in a different country, the final price could suffer some modification that will be reflected immediately in the summary of the purchase.
The supplier is responsible for any defective item in accordance to Law 23/2003 of 10 July, on Guarantees on Sale of Consumer Goods which recognizes the consumer's right to have it repaired, replaced, a price reduction or return.
Delivery times and order tracking
Estimated delivery times are 2-3 work days for shipments within the EU and 2-4 work days for shipments outside of the EU.
Once your order has been confirmed, you can visit the “My account” section to track the order in real time and view the estimated delivery date.
If the order does not arrive by the estimated delivery date, please contact us via e-mail at [email protected] or by phone at +34 966980415 so we may resolve the incident as quickly as possible.
Although we hope this is not the case, if you are unhappy with the product for any reason, you have up to 15 calendar days to notify us of the return and we will pay for return shipping.
To request a return, please send a message to [email protected] and you will receive a return code shortly. This code is required for exchanges or refunds.
To help us improve our products and services, please explain your reasons for the return via e-mail when requesting the return code.
Upon receiving the return code, please ship the product back to us within the next 15 days. As soon as we receive the goods, the purchase amount will be refunded within 30 days.
Returns should be shipped to the following address:
Studio Mihara Timeless S.L.
Avenida Camilo José Cela 42
03600 - Elda (Alicante)
Studio Mihara Timeless S.L. will pay for return shipping. The company reserves the right to restrict the free return shipping service for certain customers if it detects inappropriate or abusive use of the return service.
This return policy is governed by Spanish law.
Countries we ship to:
- Saudi Arabia
- Bosnia Herzegovina
- Canary Islands
- South Korea
- United Arab Emirates
- Hong Kong
- Guadalupe Island
- Reunion Islands
- New Caledonia
- New Zealand
- Puerto Rico
- Czech Republic
- Dominican Republic
- South Africa
- United States