Online purchases and returns | Chie Mihara Official site

Online purchases

Buy with total security in our online store. To buy online you could view our entire collection with detailed information and without any commitment from your part.


You must be registered as a user to make online purchases. If you have any questions, we will be happy to provide assistance via e-mail at shoponline@chiemihara.com or over the phone at +34 966 98 04 15 or +34 606 85 86 99.

Product prices include shipping. In case you include a delivery address in a different country, the final price could suffer some modification that will be reflected immediately in the summary of the purchase.

The supplier is responsible for any defective item in accordance to Law 23/2003 of 10 July, on Guarantees on Sale of Consumer Goods which recognizes the consumer's right to have it repaired, replaced, a price reduction or return.

Delivery times and order tracking

Estimated delivery times are 2-3 work days for shipments within the EU and 2-4 work days for shipments outside of the EU. Once your order has been confirmed, you can visit the “My account” section to track the order in real time and view the estimated delivery date. If the order does not arrive by the estimated delivery date, please contact us via e-mail at shoponline@chiemihara.com or by phone at +34 966 98 04 15 or +34 606 85 86 99 so we may resolve the incident as quickly as possible.

Statuory right of revocation

Subject to the further terms set out below (including some important exceptions), when you purchase an item online you have a statuory right of revocation: The first thing you should know is that if you decide to return merchandise, you can email us requesting a return label at no additional cost. If you have no access to a printer or require further assistance, please contact us at customerservice@chiemihara.com

Information regarding the statuory right of revocation:

You have the right to cancel your contract within 14 days without any providing any justification. The cancellation period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you acquires possesion of the last item in your order. To excercise the statuory right to cancel you must inform us by contacting us at:

Studio Mihara Timeless, S.L

AvdaCamilo José Cela 42

03600 ELDA  (ALICANTE)

SPAIN

or by e-mailing us at customerservice@chiemihara.com requesting a cancellation form. This form will be provided although its use is not mandatory.

Returns

Although we hope this is not the case, if you are unhappy with the product for any reason, you have up to 15 calendar days to notify us of the return and we will pay for return shipping. To request a return, please send a message to returns@chiemihara.com and you will receive a return code shortly. This code is required for exchanges or refunds.

To help us improve our products and services, please explain your reasons for the return via e-mail when requesting the return code. Upon receiving the return code, please ship the product back to us within the next 15 days. As soon as we receive the goods, the purchase amount will be refunded within 30 days.

Returns should be shipped to the following address:

Studio Mihara Timeless S.L
Avenida Camilo José Cela nº 42
03600 - Elda (Alicante)
ESPAÑA

Studio Mihara Timeless S.L. will pay for return shipping. The company reserves the right to restrict the free return shipping service for certain customers if it detects inappropriate or abusive use of the return service. This return policy is governed by Spanish law.

Countries we ship to:

Albania
Andorra
Argentina
Australia
Austria
Azerbaijan
Belgium
Belize
Bosnia and Herzegovina
Brunei
Bulgaria
Canada
Canary Islands
Chile
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
Ecuador
Estonia
Finland
France
Georgia
Germany
Gibraltar
Greece
Greenland

Guadalupe Island
Guatemala
Hong Kong (China)
Hungary
Iceland
Indonesia
Ireland
Israel
Italy
Japan
Kuwait
Kyrgyzstan
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malaysia
Malt
México
Moldova
Monaco
Netherlands
New Caledonia
New Zealand
Northern Ireland
Norway
Oman
Paraguay

Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion Islands
Romania
Saudi Arabia
San Marino
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Tunisia
Turkey
United States
United Kingdom
United Arab Emirates
Uzbekistan
Vietnam